Puerto Rico Auto Shipping

Website: https://www.puertoricoautoshipping.com
Effective Date: October 12, 2026
Last Updated: October 12, 2026

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1. Introduction

Welcome to Puerto Rico Auto Shipping (“Company,” “we,” “us,” or “our”).

We respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.puertoricoautoshipping.com, contact our business, request a vehicle shipping quote, or use our vehicle transportation coordination services.

Puerto Rico Auto Shipping provides assistance with vehicle transportation between the continental United States and Puerto Rico. We have more than 30 years of experience in the vehicle shipping industry and work with maritime transportation providers, including Crowley, to coordinate vehicle shipments.

Our privacy practices are intended to comply with applicable United States federal and state laws, including relevant New Jersey consumer protection, privacy, and data security requirements.

By using our website, you acknowledge that you have been provided this Privacy Policy. Where consent is legally required for particular processing activities, we will seek that consent separately.

2. Information We Collect

Depending on your interactions with us, we may collect the following categories of information.

A. Personal and Contact Information

  • Full name
  • Email address
  • Telephone number
  • Mailing, billing, pickup, and delivery addresses
  • Preferred communication language
  • Information you provide in messages, inquiries, and customer service communications

B. Vehicle and Shipping Information

When requesting or arranging vehicle transportation, we may collect:

  • Vehicle make, model, and year
  • Vehicle Identification Number (VIN)
  • License plate and registration information
  • Vehicle ownership or title documentation
  • Vehicle condition and operational status
  • Shipping origin and destination
  • Pickup and delivery contact information
  • Shipping dates and scheduling preferences
  • Documentation necessary for transportation, customs, port, or regulatory requirements

Depending on the shipment, we may also request identity verification documents or other information required by shipping providers or applicable law.

C. Payment and Transaction Information

If you purchase our services, we may collect billing information, payment status, transaction records, and information necessary to process payments or resolve billing inquiries.

Where third-party payment processors are used, payment card information may be processed directly by those providers under their own privacy and security policies.

D. Website and Technical Information

When you access our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the website
  • Referring websites and search terms, where available
  • Approximate location inferred from IP address
  • Cookies and similar technical identifiers
  • Website performance and security information

The specific technical information collected depends on the website’s configuration and any analytics or advertising services in use.

3. How We Use Your Information

We may use personal information for the following purposes:

  1. Providing shipping services: Responding to inquiries, preparing quotations, arranging transportation, and coordinating vehicle shipments.
  2. Customer communication: Contacting customers regarding shipping instructions, required documents, scheduling, shipment updates, and service-related questions.
  3. Shipping coordination: Sharing necessary shipment information with transportation companies, port operators, and logistics partners.
  4. Payments and accounting: Processing transactions, maintaining financial records, and addressing billing disputes.
  5. Website operations: Maintaining, troubleshooting, securing, and improving our website.
  6. Customer service: Resolving complaints, answering questions, and improving customer experiences.
  7. Marketing: Sending promotional information where permitted by applicable law and honoring applicable opt-out requests.
  8. Legal compliance: Meeting applicable transportation, tax, recordkeeping, law enforcement, and regulatory requirements.

We aim to collect and use only the personal information reasonably necessary for legitimate business and legal purposes.

4. Sharing Information With Crowley and Other Service Providers

Puerto Rico Auto Shipping works with third-party transportation and logistics providers, including Crowley, to assist with vehicle shipments.

When necessary to arrange or perform a requested service, we may share relevant information with:

  • Maritime shipping companies and transportation carriers
  • Crowley and other applicable logistics providers
  • Port terminals and vehicle processing facilities
  • Inland transportation providers
  • Payment processors and financial service providers
  • Website hosting, email, and technical support providers
  • Professional advisers, including accountants and attorneys
  • Government authorities where legally required

Information shared may include customer contact details, vehicle descriptions, VINs, shipping instructions, and required transportation documentation.

We limit disclosures to information reasonably necessary for the relevant purpose and seek appropriate confidentiality and security protections from service providers.

Third-party companies may maintain their own privacy policies governing information they independently collect or process.

We do not authorize unrelated third parties to use shipment documentation for their own unrelated marketing purposes.

5. Cookies, Analytics, and Advertising Technologies

Our website may use cookies and similar technologies to support essential website functions, maintain security, remember preferences, and measure website performance.

Depending on the services enabled, these technologies may include:

Essential Cookies: Support website operation, functionality, and security.

Analytics Cookies: Help us understand how visitors interact with the website and identify areas for improvement.

Advertising Technologies: If enabled, help us measure advertising performance or display relevant advertisements.

Third-party analytics and advertising providers may collect information through cookies, pixels, or similar technologies according to their own privacy policies.

You can generally manage cookies through your browser settings. Where applicable law requires consent or provides opt-out rights for certain tracking activities, we will provide the necessary choices.

Disabling certain cookies may affect website functionality.

6. Personal Information Sales and Targeted Advertising

Puerto Rico Auto Shipping does not use customer shipping documents or identity information for unrelated commercial resale.

We may use third-party analytics or advertising technologies, where enabled, that involve disclosures of online identifiers or browsing information.

Certain disclosures for targeted advertising may qualify as a “sale,” “sharing,” or targeted advertising under applicable state privacy laws, even where no money is exchanged.

Where legally required, eligible consumers may request to opt out of such processing using the privacy contact method identified below or a designated website privacy control.

We will honor applicable legally recognized opt-out signals where required.

7. Data Security

We recognize the importance of protecting customer information, especially vehicle ownership documents, identification information, and shipping records.

We use or seek to maintain reasonable administrative, technical, and organizational security measures appropriate to the information processed and the risks involved.

Such measures may include:

  • Restricted access to customer records
  • Secure website connections
  • Password-protected business systems
  • Access controls for authorized personnel
  • Security updates and maintenance
  • Appropriate safeguards for document transmission and storage
  • Secure disposal of information no longer required

No website, electronic transmission, or storage system can be guaranteed to be completely secure.

If we become aware of a security incident involving personal information, we will investigate and provide notifications to affected individuals and authorities when required by applicable law.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including:

  • Providing requested transportation services
  • Maintaining shipment and transaction records
  • Addressing customer questions or disputes
  • Complying with applicable accounting, tax, and legal obligations
  • Establishing, exercising, or defending legal claims

Retention periods may vary based on the type of information and applicable requirements.

When personal information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it securely, subject to legal retention obligations.

9. Your Privacy Rights

Depending on your state of residence, applicable law, and our business’s legal obligations, you may have the right to:

  • Request confirmation of whether we process your personal information
  • Request access to certain personal information
  • Request correction of inaccurate personal information
  • Request deletion of eligible personal information
  • Obtain a portable copy of certain information
  • Opt out of qualifying personal information sales, targeted advertising, or certain profiling activities
  • Withdraw consent where processing is based on consent
  • Appeal certain privacy request decisions where required by law

These rights are not absolute and may be subject to legal exceptions, identity verification, and applicable statutory requirements.

To submit a privacy-related request, contact us using the information provided in Section 17.

We may request information reasonably necessary to verify your identity before fulfilling a request.

We will respond within the timeframe required by applicable law.

10. New Jersey Residents — Privacy and Consumer Protection

Puerto Rico Auto Shipping operates in New Jersey and recognizes the importance of protecting personal information under applicable New Jersey law.

New Jersey Data Privacy Law

The New Jersey Data Privacy Law, effective January 15, 2025, establishes privacy rights and obligations for covered businesses that meet statutory applicability thresholds.

Where this law applies to our processing activities, eligible New Jersey consumers may exercise rights regarding access, correction, deletion, portability, and qualifying opt-outs.

Covered privacy requests will be processed according to applicable legal requirements, including any required appeal procedures.

New Jersey Identity Theft Prevention Act

We recognize our obligations under applicable New Jersey identity theft and data protection requirements.

These may include protecting sensitive personal information, appropriately disposing of records that are no longer needed, and providing legally required notifications following qualifying security breaches.

We do not request Social Security numbers unless reasonably necessary for a legitimate business or legal purpose.

Customers should not submit Social Security numbers, payment card details, or sensitive identity documents through ordinary website message fields unless specifically instructed to use an appropriate submission method.

New Jersey Consumer Protection

We seek to communicate our data practices accurately and avoid misleading representations about how customer information is collected, used, disclosed, or secured.

11. Privacy Rights of Residents of Other States

Residents of California and other states with comprehensive consumer privacy laws may have additional rights where those laws apply to Puerto Rico Auto Shipping.

These rights may include access, correction, deletion, data portability, and the ability to opt out of certain data sales or targeted advertising.

We will evaluate and respond to eligible requests according to the laws applicable to our business and the requesting consumer.

Nothing in this policy is intended to limit rights that cannot legally be waived.

12. Email, Telephone, and Text Communications

When you contact Puerto Rico Auto Shipping, we may use your contact information to respond to your inquiry or communicate about your shipment.

Service-related communications may include quotation details, documentation requests, scheduling information, and transportation updates.

Where we send promotional emails or text messages, we will comply with applicable consent, identification, and opt-out requirements.

Consent to receive promotional communications is not a condition of purchasing services unless otherwise legally permitted for a specific communication.

You may request to stop receiving promotional communications using the opt-out instructions provided in the communication or by contacting us.

Opting out of promotional communications does not necessarily prevent essential service-related communications.

13. Third-Party Websites

Our website may contain links to third-party websites, including transportation providers, payment services, and other business resources.

We are not responsible for the independent privacy practices or content of third-party websites.

We encourage visitors to review the privacy policies of those websites before submitting personal information.

14. Children’s Privacy

Our website and vehicle transportation services are intended for adults and are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through the website.

If we become aware that we have collected such information in circumstances requiring deletion under applicable law, we will take appropriate action.

Parents or guardians who believe a child has submitted personal information may contact us.

15. Information Processing and Storage

Personal information may be processed or stored in the United States by Puerto Rico Auto Shipping and its authorized service providers.

Certain providers may process information in other jurisdictions, depending on their infrastructure and services.

Where applicable, we take steps required by law to protect personal information transferred to or processed by third parties.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, data practices, or legal obligations.

When updates are made, we will revise the “Last Updated” date at the beginning of this policy.

For material changes, we will provide additional notice when required by applicable law, which may include a prominent website notice or direct communication.

We encourage visitors to review this page periodically.

17. Contact Information and Privacy Requests

For questions about this Privacy Policy, requests concerning personal information, or privacy-related complaints, please contact:

Puerto Rico Auto Shipping
104 Sherman Ave
Newark, NJ, United States

Phone: (973) 277-6858
Website: https://www.puertoricoautoshipping.com
Privacy Email: [INSERT ACTIVE PRIVACY CONTACT EMAIL]

Please include “Privacy Request” in the subject line when contacting us by email.

If applicable law provides an appeal right and we decline your verified privacy request, you may submit an appeal through the same contact method with the subject “Privacy Request Appeal.”

We will review eligible appeals and provide a response in accordance with applicable law.


Puerto Rico Auto Shipping
Your Vehicle. Our Priority. Your Peace of Mind.

© 2026 Puerto Rico Auto Shipping. All rights reserved.

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